Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Make it easier to improve outcomes for children and families with self-service options and reporting tools to help deliver services efficiently and effectively.

News, research, reports and thought leadership articles looking to the future of utilities

We use analytics to help you understand customer behaviours and unmet needs, supporting you to put people and processes in place to exceed expectations.

From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments.

Resources for social landlords, including information about our cloud-based housing management software to enable proactive management and maintenance.

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.