Customer Service Avatars and how they help boost conversational self-service.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.

The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues

As a signatory of the armed forces covenant we're proud to share powerful stories of resilience and dedication from veterans, reservists and military spouses.

In this monthly podcast series, we explore the changing trajectories across education, skills and employment.

In this series of conversations, we meet with a range of L&D practitioners across industries & sectors to discuss The Big Questions in learning.