Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

We’re helping a European manufacturer to transform its indirect procurement, drive operational and cost efficiencies, saving more than 7% of indirect spend so far, and to provide its employees with better operational insights and information.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

According to a recent Gartner report, 81% of executives believe they’ll compete on customer experience alone in the not-too-distant future.

Our procurement transformation programmes are designed to put you in the right position to reduce costs and improve the value you derive from suppliers.

From our procurement diagnostic service & business case development, to strategic planning and contract reviews, we identify savings opportunities.

Our tailor-made solutions include strategic advisory services, accelerated tactical programmes and fully managed procurement services.