One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.

We’re supporting local authorities and housing associations with market-leading software that streamlines workloads and supports better outcomes.

Dragonfly AI is one of six companies in the Capita Scaling Partner portfolio, having joined in August 2019. Today they release what has already proven, in beta, to be an invaluable tool for designers, creatives, and publishers of digital content.