One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

In a drive to improve the care of patients suffering from long-term illnesses, NHS Scotland has embarked on an innovative research project with partners Trustmarque and KenSci, to create a trial risk prediction platform which aims to help predict pulmonary risk and improve care for patients suffering from chronic obstructive pulmonary disease (COPD).

Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.

From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.

Our one-stop shop for print procurement is helping organisations to streamline printing and campaign operations, and reduce costs.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Technology in the workplace isn’t all about cloud and remote working. It’s about creating a working environment that puts employee wellbeing first and gives your workforce all they need to reach their full potential.