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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.
Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector
Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.
From reducing operational risk and freeing up officer time with smart data, to supporting non-custodial sentencing options, we’re helping support safer communities.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.
Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.
From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.
Riverside, a leading provider of social housing, has selected Capita’s One housing management system to support increased demand for homes in the UK.