Stephen Ottewell, Director of Planning and Building Control at Capita, interviews planning experts - this Q and A focuses on sustainable development.

In this series of local government Q&As, Stephen Ottewell, Director of Planning and Building Control at Capita Local Public Services, interviews planning experts on hot topics in the sector, including the effects of the Covid-19 pandemic.

Were you unsuccessful in the round 2 levelling up fund, there are still plenty of funding routes out there and support is available to help you bring your projects to fruition.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Together with independent thinktank Localis, we hosted a roundtable to consider the challenges and opportunities for local growth and regional development in line with government agendas such as ‘Build Back Better’ and ‘Levelling up’.

Together with independent thinktank Localis we hosted ‘Going long’, a roundtable discussion which brought together national and local experts to discuss the implications of the 2021 spending review in respect to the local government’s ability to deliver for people and place.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.