We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Providing UK wide property asset solutions, working on projects of all sizes and complexities.

Our property compliance service is dedicated to local authority buildings, ensuring equipment and assets remain compliant and safe for the public to use.

We support the completion of major construction projects, helping local authorities with project planning, resource management, governance, risk and more.

Eight in ten (83 per cent) Scottish citizens believe their local councils should embrace a wider range of digital technologies, according to new research commissioned by Capita on behalf of the Scottish Wide Area Network (SWAN).

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.