Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita announces it has been selected as the preferred bidder to deliver Functional Assessment Services (FAS) for DWP and DfC.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.