One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.

Declining household income is accelerating churn, and as inflationary pressures hit consumers’ budgets, how can telecoms, media and technology providers keep their customers and attract more?

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

From sales & acquisitions, enquiries & complaint handling, to managing campaigns & retention strategies, we’re trusted by over 50 of the UK’s leading brands.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.