Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

For the NHS, delivering quality services in well-maintained, secure environments is integral for the safety and comfort of patients.

Since it was established in 1948, the NHS has been offering patients the best quality care possible, in secure environments.

The UK public was left in shock after the Grenfell tragedy of 2017.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Between the collapse of 83% of the UK’s department stores, consumers moving online and many high street shops now becoming obsolete, town centres are no longer the beating heart of local economies they once were.

Infographic: How to maximise community benefits through regeneration