Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.

The future of the travel and leisure sector is undoubtedly set to be affected by rising costs, ongoing disruption and growing concerns about its environmental impact - all at a time when consumer demand and expectations are increasing.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

The disruptive forces shaping the future of the insurance industry as a result of the post-pandemic environment is escalating change in technology and increasing competition whilst evolving customer expectations and greater regulatory demands.

Learn how to optimise healthcare estates to maximise performance, safety, and value in our practical report.

Local authorities need to be able to share, connect and visualise data to create better outcomes for communities, protect vulnerable people and improve the lives of individuals & families

Together with Transport for London (TfL) we're tackling transports' biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably.

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.