How to build service resilience into local public services

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

We explore the threats and opportunities of Decentralised finance (DeFi) for traditional financial services providers.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Organisation design is at the core of any high-productivity organisation, by mapping the service delivery chain organisations can determine how to turn its resources into inputs, outputs and outcomes. This then helps to identify key constraints for improving budget efficiency, productivity and effectiveness.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

In our latest report we share valuable insights into the benefits, successes and emerging trends in Electronic Monitoring.

In 2021, the UK government unveiled a bold strategy to reduce emissions and decarbonise the economy by 2050.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

Our report provides insights on customer behaviours and attitudes towards their bank based on research of 2000 UK adults. Find out what this means for retail banking