Capita’s research with Ipsos MORI finds that while FS companies may be providing more convenience, some may be coming up short in terms of their sensitivity.

Read our report on Capita’s exclusive event to find out compelling CX insights from today’s clients, customers and colleagues

What are the barriers to adopting a smart meter? What are people doing to reduce water wastage? We examine key trends to help you understand your customers better

Despite women representing an increasing workforce demographic, stigma and silence around reproductive health remain prevalent, with critical implications for work and wellbeing

This webinar focuses on the value and advantages of apprenticeships and how to include business buy-in sooner so that the levy can be utilised effectively.

In a changing climate, the threat of extreme weather events is a growing concern that requires robust solutions and puts pressure on utilities to improve water efficiency.

This report looks at how organisations can embrace neurodiversity as part of the DE&I agenda, and incorporate strategies to educate employees.

Today’s problems are more complex than ever and navigating crisis looks set to be a permanent feature for leaders and individuals in the years ahead.

Improving productivity not only boosts economic growth, it can also encourage innovation, create employment opportunities, enhance educational attainment, and renew the social and cultural fabric across the UK.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.