Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data

With the government commitment to reach net zero by 2050, and the pandemic highlighting how lifestyle changes can make a real difference, more and more of us are looking to minimise our impact on the environment – consumers and organisations alike.