In our latest episode of the Incremental to Exponential podcast we explore how big companies can innovate to survive and grow.

Watch the video of our exclusive event for compelling CX insights into data, vulnerability and the opportunity for growth.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

Jeff Kirschner’s TED talk offers just a small insight into the transformational power of data in our society. But to get a better understanding of some of the myriad ways in which data will change the world we live in, we asked Michelle Prance, Head of Retail Banking at Capita Consulting, to enlighten us on how the banking industry in particular might change.

With the government commitment to reach net zero by 2050, and the pandemic highlighting how lifestyle changes can make a real difference, more and more of us are looking to minimise our impact on the environment – consumers and organisations alike.