The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

St George’s Church of England Foundation School, based in Broadstairs, Kent, has signed a two year contract extension with Capita Managed IT Solutions.

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Capita Experience appoints four new client partners to expand financial services offering

Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.

The Northern Ireland Education Authority has extended its contract with Capita to provide ICT services for over 1,100 schools in Northern Ireland.

Lenders who do more to use technology to improve customer experience are likely to gain a significant competitive edge over their rivals, according to a survey of mortgage brokers by Capita.