Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

It’s not always easy to provide in-home support to residents. Our live video technology brings you closer so you can offer remote help and reassurance.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Retailers need to stop expecting business to return to “normal”. 

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

We’re helping government transform services so they’re more effective, more efficient and more flexible whilst exceeding citizen expectations.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.