Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

Healthcare providers across the globe are facing a common challenge: how to deliver the best quality care with limited resources and in the face of fluctuating demands.

Addressing workforce issues is vital to the digitisation of all public services

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.