Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita plc announces today that it has renewed its contract with The Co-operative Bank to run its mortgage servicing operation in the UK.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

From website optimisation & AI-powered chatbots, to multilingual adviser hubs for complex queries we enhance international customers’ experiences.

Capita and Good Things Foundation announce partnership to tackle England’s digital divide

Two hundred and sixty of Barnet Council’s corporate laptops have been repurposed for distribution among the borough’s schools and community organisations to tackle digital exclusion.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

This year’s survey of public sector workers using the Scottish Wide Area Network (SWAN), administered by Capita, shows that 94% are satisfied overall, an improvement on last year’s 92% score.

Capita expands partnership with Southern Water to deliver new customer service technology

In collaboration with ŠKODA UK, Capita Customer Management has delivered the ŠKODA Live Tour – an innovative new online technique that marries traditional customer service with smart technology enabling the car manufacturer to stream their showroom directly to potential customers, to their smartphone, tablet or computer.