In collaboration with ŠKODA UK, Capita Customer Management has delivered the ŠKODA Live Tour – an innovative new online technique that marries traditional customer service with smart technology enabling the car manufacturer to stream their showroom directly to potential customers, to their smartphone, tablet or computer.

Retailers need to stop expecting business to return to “normal”. 

Capita signs contract with Virgin Money to deliver a best-in-class mortgage experience

Our FCA-regulated team provides short-, medium- and long-term actuarial resource, and an ongoing outsourced service for insurance and pensions providers.

Capita Life & Pensions has been awarded the “Excellence in Outsourced Customer Service” award for its work with Zurich, at the prestigious Global Sourcing Association UK’s Professional Awards.

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022.

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

As we’ve seen, next-gen customers are increasingly expecting more from their energy suppliers. They want their providers to adopt lower carbon technology, use smart meter data to improve billing visibility, simplify microgeneration and integrate with other sectors, such as insurance.

Capita has agreed a contract extension until 2020 to provide mortgage services to Tesco Bank.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.