Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Find out how our software is allowing the Peaks & Plains Trust to plan their compliance activity effectively, work more efficiently and make more informed decisions.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.