From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

How can digital be used to bring in changes in the social care sector to improve ways of working for practitioners and people care.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Capita Experience has reconfirmed its commitment to creating global delivery centres of excellence, with the recent opening of two new sites.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.