Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

Support informed patient interactions and improved wellness pathways with our powerful patient relationship management tools which automatically store assessment data to the electronic record.

Claire has helped shape the future of Navy training with Project Selborne for generations to come whilst developing her own career progression.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Choosing the right learning partner is key to ensuring that learning is always aligned with wider business outcomes, whilst building the right learning culture and behaviours associated with a learning organisation.

From our existing capability development programmes to our bespoke programmes, we create blended learning journeys which help change behaviour and build skills.

From introducing AI and analytics to surface powerful insight, to learning platforms and using AR and VR, we make sure your learning delivers impact.

As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.