Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

Colin Parnell, Senior Actuarial Consultant at Capita, sets out a roadmap to success for trustees looking for an insurer to buy out their pension scheme.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita is one of the largest long-term strategic partners of the NHS. Find out more about our services for the NHS and integrated health and social care.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars