Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.

Simon Freeman and Chris Melia, Capita Local Public Services, discuss the challenges that local government has faced during the Coronavirus pandemic and how putting citizens at the heart of service design is the key to future success.

Capita and Artificial, a technology provider of digital solutions to clients across the insurance sector, are enhancing their partnership which provides clients in the Lloyd’s of London market with an end-to-end solution combining expertise and consultancy across the full insurance lifecycle.

Two years ago, following the murder of George Floyd and the resurgence of the Black Lives Matter movement, we, Capita, came together as people to listen to each other, and particularly to listen to the experience and pain of our Black colleagues.

Eight in ten (83 per cent) Scottish citizens believe their local councils should embrace a wider range of digital technologies, according to new research commissioned by Capita on behalf of the Scottish Wide Area Network (SWAN).

For Neal Mankey, Director of Healthcare Practice at Veredus (part of Capita), being diagnosed with ADHD at age 41 has helped answer a lot of questions about his behaviours, feelings and emotions – and has changed life for the better.

Capita’s Electranet is your secure network infrastructure specialist. From structured cabling and network solutions, to security and smart buildings, we provide turnkey intelligent connectivity solutions across corporate, government and high security environments.

Capita Local Public Services, together with Young Westminster Foundation and Westminster City Council, delivered the Digital Futures Project to tackle digital exclusion during the Covid-19 pandemic and associated lockdown from March 2020.

Updata, part of Capita plc, has been awarded a contract by NATS to provide network connectivity to UK air traffic control services, which handles 2.4 million flights and 250 million passengers every year.

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.