Carbon reduction plan documents

As a business with more than 300 sites and 61,000 people worldwide, we have an impact on the environment.

Our five-year responsible business strategy was defined in consultation with colleagues, clients, investors and community groups to identify the most relevant sustainability issues that Capita should be addressing.

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Know your customers better to help reduce their carbon footprint

Download reports, policies and resources relating to our responsible business programmes.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

Responsible business is integral to our company purpose, operating model and strategy, demonstrating how we’re acting as a force for good.

We're tackling climate change, reducing our environmental impact and supporting our clients and suppliers to do the same. You can also see our net zero timeline.