At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

Transforming grant disbursement for administrators and citizens with a fully integrated platform that drives efficiency, transparency and usability.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for local and central government.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.