We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

Capita’s support has enabled Lambeth Council to deliver the UK’s first mayoral swearing-in ceremony digitally, for new Mayor of Lambeth, Philip Normal, as part of the Council’s first digitally held AGM.

Our testing and assurance consultancy provides strategic testing, assurance and governance services that concentrate solely on testing IT processes to support technology-centred change.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Is your procurement function making your business more resilient, helping you to manage risk and save money? It should be. Get your free procurement maturity report in minutes.

Our comprehensive procurement health check assesses your spend data and benchmark’s your business against other organisations in your sector to provide a relative procurement maturity score.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.