Capita has been re-selected by Westminster City Council to manage the authority’s revenues and benefits services for a further seven years, commencing November 2018, with the option to extend for three years, in a deal worth approximately £65 million over ten years.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Capita, using its wholly-owned subsidiary Updata Infrastructure (UK) Limited, has been selected by Essex Partnership University NHS Foundation Trust (EPUT) to deliver wide area connectivity (WAN) to over 400 NHS sites in the Essex region. The five-year contract is worth £5.7 million, with the new service starting in September 2018, with a 12-month implementation from Autumn 2018.

We're helping our clients achieve better customer experience through our range of automation technologies.

From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

We are delighted to have been accredited as a Westminster Lion, recognised by the City Council for our positive impact on Westminster communities; delivering opportunities for residents, and improving their neighbourhoods and environment within the City.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.