Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

As we’ve mentioned in a previous article, 2021 saw smaller UK energy suppliers cease trading and exit the market at an unprecedented rate.

In 2015, Capita and the Department for Environment, Food and Rural Affairs (Defra) formed a joint venture to take shared ownership of Fera, a laboratory-based agency that provides the government with essential guidance on food safety.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Since January 2021, global market forces and, more recently, soaring natural gas prices have forced no fewer than 14 smaller energy suppliers to cease trading.

More consumers can now choose to charge an electric car at home, generate their own electricity from solar panels, track their energy usage with a smart meter and turn their washing machine on wirelessly when their energy is at its cheapest.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.

Learn how to optimise healthcare estates to maximise performance, safety, and value in our practical report.

As we’ve noted before1, next-gen energy consumers are prioritising household and community technologies that support the UK’s drive to carbon net zero.