One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

From reducing operational risk and freeing up officer time with smart data, to supporting non-custodial sentencing options, we’re helping support safer communities.

Capita Communications and Control Solutions today announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita has been awarded a three-year contract worth £3.1m over three years to supply, install and support secure 4G mobile and satellite voice and data communications to the UK government’s Border Force.

Through our work supporting electronic tagging, we help people to embrace sobriety and support the rehabilitation for ex-offenders. Find out how.

Capita plc has secured a five-year contract worth £788,000 to deliver an integrated communication control system to North Wales Fire and Rescue Service (NWFRS), to support its transition to the new Emergency Services Network (ESN).

Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room.