Capita plc announces today that it has renewed its contract with The Co-operative Bank to run its mortgage servicing operation in the UK.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

From website optimisation & AI-powered chatbots, to multilingual adviser hubs for complex queries we enhance international customers’ experiences.

Capita plc and Immersive Labs, a cyber security skills platform, are partnering with Northern Ireland’s Department for the Economy on a pilot initiative to develop Northern Ireland’s next generation of cyber security specialists.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Capita expands partnership with Southern Water to deliver new customer service technology

In collaboration with ŠKODA UK, Capita Customer Management has delivered the ŠKODA Live Tour – an innovative new online technique that marries traditional customer service with smart technology enabling the car manufacturer to stream their showroom directly to potential customers, to their smartphone, tablet or computer.

Retailers need to stop expecting business to return to “normal”. 

Capita signs contract with Virgin Money to deliver a best-in-class mortgage experience

Our FCA-regulated team provides short-, medium- and long-term actuarial resource, and an ongoing outsourced service for insurance and pensions providers.