Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Capita has been awarded a contract by City of London Police to deliver customer contact and victim engagement services for their new fraud reporting service.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.

We offer cloud-based software for finance, mortgages, procurement and related functions and are committed to developing more ways to streamline financial management.

We are one of the largest IT organisations in the country, dedicated to supporting thousands of customers across the UK.

Technology in the workplace isn’t all about cloud and remote working. It’s about creating a working environment that puts employee wellbeing first and gives your workforce all they need to reach their full potential.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.