One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance

Capita plc announces the half Year results for 2022

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.

Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance
sheet.

Capita’s work with Transport for London (TfL) to deliver the first publicly available 2G, 3G and 4G mobile service on the London Underground will launch to customers on Tuesday 17 March.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

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