In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.

To date, and out of necessity, the Covid-19 pandemic response has primarily been tactically delivered across our health and care services.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

The impact of Covid-19 and the resulting social distancing has accelerated our online journey, pulling new businesses and customers onto digital platforms.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

We keep vital public services running smoothly, from improving public safety to ensuring vulnerable citizens receive essential benefits.

We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

As the key driver of economic growth, productivity is what leads to better living standards, higher wages, a more skilled workforce and greater wellbeing.