The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

The impact of Covid-19 and the resulting social distancing has accelerated our online journey, pulling new businesses and customers onto digital platforms.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

We’re helping the MOD deal with unexpected challenges – find out how we’re working with their specialists to make our forces safer and more effective.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.