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Citizen experience
Customer communications & digital services
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Capita has secured a two-year extension to its contract to deliver Personal Independence Payment (PIP) assessments for the Department for Work and Pensions (DWP).

News

We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.

Case study

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.

Service

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

Service

Transforming public services through dependable technology solutions and consistent service excellence.

Service

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Service

Deliver a seamless, consistent and personalised customer experience by offering communications via your customers’ channel of choice.

Service

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Service

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

Service

The Covid-19 pandemic means that many citizens are contacting their local authority online for the very first time. Unable to communicate with officials face-to-face, they expect seamless and effective service through digital channels instead.

Insight

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