Capita has launched new software to assist local authorities with meeting their statutory requirement to provide a Personal Education Plan (PEP) for every looked-after child in the UK.

Capita is sponsoring this year’s On the Water programme at Birmingham’s Edgbaston Reservoir.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.