Customer Service Avatars and how they help boost conversational self-service.

As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.

This virtual event brings together experts from UK local authorities that discuss what they are doing to drive a compelling and realistic vision to guide the future of their town and how they are turning this vision into reality.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Our completely automated and engaging sales experience positions your retail business for growth with only minimal effort from you and your customers.