Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.