Improve pupil outcomes and staff retention by developing highly skilled, motivated teachers

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

From software and back office support services such as HR, to education and skills support from Entrust, we help schools, academies and LEAs improve outcomes.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

From HR training to administrative services and expert HR advice, we ensure academies and multi-academy trusts (MATs) have the right support when they need it most.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.