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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.
We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Capita has launched Attendance Collection Tool (ACT), a cloud-based software solution, to help local education authorities (LEA) in the UK monitor school attendance of vulnerable children and provide appropriate support where required.