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We understand the balance of achieving sustainability whilst keeping costs down. Take a look at our resources to help you with shifting citizens’ attitudes to travel.
Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.
Capita plc today announces that it has agreed with Transport for London (TfL) to expand its current contract to include the Central London Ultra Low Emission Zone (ULEZ).
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
The modernisation and transformation of Defence Fire and Rescue’s firefighting fleet has been completed with the delivery of the last of 138 new vehicles.
Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.
It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.