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Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.
Deliver a seamless, consistent and personalised customer experience by offering communications via your customers’ channel of choice.
We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.
Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.
The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.
You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.
Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.
The complex and challenging nature of delivering public services at a local level has never been under more pressure. Public service integration – collaboration between different services within local government and with external partners across other sectors – can make a very real and significant difference.