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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.
Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.
There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.
Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.
From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.
Our one-stop shop for print procurement is helping organisations to streamline printing and campaign operations, and reduce costs.
With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.
Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.
Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.