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In a drive to improve the care of patients suffering from long-term illnesses, NHS Scotland has embarked on an innovative research project with partners Trustmarque and KenSci, to create a trial risk prediction platform which aims to help predict pulmonary risk and improve care for patients suffering from chronic obstructive pulmonary disease (COPD).
Capita has been selected to deliver a shared software solution for Surrey and West Sussex Fire and Rescue Services, which will allow all mission critical command and control functions to be managed across both services from one platform.
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.
Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.
Capita has signed a contract to modernise and support improvement to the operational effectiveness of the Ministry of Defence’s fire and rescue service.
Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.
Our extensive range of mortgage, pensions and actuarial solutions is designed to help the finance industry to meet customer expectations and regulatory demand.
We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.
Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.