One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT).

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.