Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

Capita's Project Selborne Team sponsors the On The Water Programme to support young people from East London to experience the thrill of watersports.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Capita and Good Things Foundation announce partnership to tackle England’s digital divide

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars