The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.

We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.

Leah Mitchell started her Capita journey over nine years ago working as a service desk analyst in IT and Networks. Today, Leah is Head of Support in the Automation Practice.

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.